Dear Valued Customer,
We hope this message finds you well. We are reaching out to inform you about a delay in the delivery of your box(es) due to ongoing port congestion in Manila, Philippines. The Manila Port has been under increasing pressure from rising cargo volumes, limited capacity, and extreme weather conditions. This port congestion creates a ripple effect on the overall timeline, as transshipment ports are left waiting for vessels traveling in Manila waters for extended periods before they reach the actual port.
While we are actively following up and doing everything we can to expedite the process, these delays are unfortunately beyond our control.
We understand the importance of timely delivery and sincerely apologize for any inconvenience this may cause. Rest assured, as soon as your package arrives at our distribution center, we will work diligently to ensure its prompt delivery to your destination.
We anticipate that the situation will improve within the next few weeks, and we truly appreciate your patience and understanding during this time.
For any inquiries or assistance, our Forex Cargo team is here to help:
Live Chat on our website: www.forexcargo.com.au
Email: customercare@forexcargo.com.au
Facebook: Visit us at https://www.facebook.com/auforexcargo/
Customer Service Hotlines:
NSW, ACT: 02 8777 0000
SA, NT, WA: 08 6393 7200
QLD: 07 3463 8809
VIC, TAS: 03 8736 7687
